How do I place an order?
To place an order, simply browse our products, select the item you wish to purchase, and add it to your cart. Once you’re ready to checkout, click on your cart, follow the prompts, and enter your payment and shipping details.

Can I change or cancel my order?
Orders can only be changed or canceled within 24 hours if they haven’t been shipped. After this period, please refer to our Returns & Refund Policy. Contact our support team for assistance with order changes.

What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and with all tags intact. Returns are the customer’s responsibility, and return shipping costs apply unless the item is faulty or incorrect. For complete details, see our Returns & Refund Policy.

How do I initiate a return?
To initiate a return, contact us at Fashionaus1@gmail.com to receive a return authorization. Pack the item securely and send it to our returns address provided in the return authorization.

How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 14 business days to your original payment method.

What if I receive a faulty or incorrect item?
If you receive an item that is faulty or incorrect, please contact us immediately with details and photos. We will arrange for a replacement or full refund, including shipping costs.

Where do you deliver, and which carrier do you use?
We deliver across Australia to residential and business addresses. All deliveries are handled by Australia Post, our trusted shipping partner.

What is your order cut-off time?
Orders placed before 10:00 pm (GMT+01:00, Stockholm) on business days (Monday - Friday) are processed the same day. Orders placed after this time will be processed the following business day.

How long does delivery take?
Our estimated delivery time, including handling and transit, is 6-9 business days. Orders are typically dispatched within 1-2 business days, with a transit time of 5-7 business days.

How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email. You can also track your order on our website through our Track Your Order page.
For more details, refer to our Shipping Policy

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay & Google Pay. Payments are securely processed via Shopify Payments.

For more details, see our Payment Options & Security Policy.

How do I contact customer support?
You can reach us via email at Fashionaus1@gmail.com or by phone at +46 76 865 94 24 during our business hours: Monday to Friday, 9:00 am to 5:00 pm (GMT+01:00, Stockholm). Our support team is here to help with any inquiries within 48 hours.

Where is Bondiluxe based?
Bondiluxe is operated by We Innovate Ecom AB, a Swedish company located at Grafikergatan 27B, 802 58 Gävle, Sweden.

Can I provide feedback or suggestions?
We welcome feedback! If you have suggestions or comments on how we can improve, please contact us at Fashionaus1@gmail.com.

For further assistance, visit our Contact Us page.